1. Introduction

Lendocredit Investment Limited ("Lendocredit", "we", "our", or "us") values your privacy and is committed to protecting your personal information in compliance with applicable laws including the Nigeria Data Protection Regulation (NDPR), the Federal Competition and Consumer Protection Commission (FCCPC) guidelines, the Google Play Developer Policy, and Apple App Store Guidelines.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

2. Information We Collect

We may collect the following types of information from you:

A. Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Residential address
• Government-issued ID (e.g., NIN, Voter ID, Driver's License, etc.)
• Bank Verification Number (BVN)

While using our Service, we will ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information that we collect includes, but is not limited to, email address, BVN, phone number, date of birth, personal identification documents, personal financial statements, third parties (e.g. banks, clearinghouses, payment service providers, credit bureaus, etc.), interaction and communication with our staff, and any communication with Lendocredit. We also collect your phone contact for purposes of allowing you to reference your contact list from our App.

B. Device & Usage Information

• IP address
• Device type and operating system
• App usage data
• Cookies and similar tracking technologies

Permissions

We ask for your permissions to collect following data that will help us in making decisions on your eligibility for loans:

Contact

We prioritize the privacy and security of our users' information. It's important to clarify that we do not collect or access user phone contacts, including phone contact names, phone numbers, or contact added dates.

Device

Collect and monitor specific information about your device including your device name, model, region and language settings, device identification code, device hardware and software information, status, usage habits, unique device identifiers like IMEI and serial number to uniquely identify the device and ensure that unauthorized devices are not to act on your behalf to prevent frauds. Your device data on our platform is highly protected.

Location

Collect and monitor information about the location of your device for customer risk assessment and scoring. Your location data on our platform is highly protected.

Selfie Image

We collect your Selfie image through your phone camera but we do not access your photos. The selfie image captured on our app is compared with photo from your identity card or Bank Verification Number to determine that you are same person. Your selfie image data on our platform is highly protected.

C. Financial Information

• Bank account details
• Card information (via tokenized, PCI-DSS compliant services)
• Transaction history
• Credit scoring data (from third-party credit bureaus)

2.1 Cookies And Usage Data

Usage Data: When you access the Application or our services by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data ("Usage Data").

Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Application.

3. How We Use Your Information

We use your information to:

• Verify your identity (KYC)
• Determine your loan eligibility and creditworthiness
• Process loan applications and disbursements
• Communicate with you about your account and transactions
• Improve and personalize your user experience
• Comply with legal and regulatory requirements
• Prevent fraud, unauthorized access, or illegal activity

4. Legal Basis for Processing

We rely on one or more of the following legal bases:

• Your consent
• Performance of a contract
• Legal obligation
• Legitimate interest in preventing fraud and improving our services

5. Data Sharing and Disclosure

We may share your information with:

• Licensed credit bureaus
• Regulatory and government bodies (FCCPC, NDIC, CBN, etc.)
• Payment processors and banking partners
• Third-party service providers (e.g., KYC, SMS gateways, data analytics)
• Legal or law enforcement authorities when required by law

All third parties are required to adhere to strict confidentiality and data protection practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, and as required by law (including anti-money laundering and financial regulations).

7. Your Rights

As a user, you have the right to:

Right to Rectification:

You can modify or change their email, password, PIN, and profile picture via your profile.

Right of Access, Right to Erasure, Right to Restrict Processing:

You can request access or erasure of their personal information, as well as request restrictions on further processing of their personal information by contacting us at support@lendocredit.com. Please allow up to 30 days for requests to be processed. We reserve the right to charge a reasonable fee to process excessive or repeat requests.

Right to Withdraw Consent:

You can stop receiving our promotional emails by following the unsubscribe instructions included in every email we send, or by adjusting your Marketing Preferences in your profile. You also have choices with respect to cookies, as described above. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Application and website may not work properly in your case.

Right to lodge a complaint with a supervisory authority:

Should you feel your data privacy rights are not being adequately protected by us, you have the right to lodge a formal complaint with the appropriate supervisory authority.

To exercise any of these rights, contact us at: support@lendocredit.com

8. Data Security

We implement industry-standard encryption, firewalls, secure APIs, and access control measures to protect your personal and financial data. We partner only with NDPR-compliant and PCI-DSS certified providers.

9. Children's Privacy

Lendocredit services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. International Data Transfers

We store and process your data in Nigeria. However, where necessary, your data may be transferred to third-party providers located in other jurisdictions. Such transfers are done under strict data protection agreements.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or services offered. We will notify you of significant changes via the app or website.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact:

Lendocredit Investment Limited
Email: support@lendocredit.com
Website: https://lendocredit.com/